Terms & Conditions

1. Introduction
Welcome to THDoors.VisualDoorBuilder.com. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing.

2. Ordering Process
All orders placed through our website are considered bespoke, meaning they are custom-made to your exact specifications. It is the customer’s responsibility to ensure that all specifications, including but not limited to dimensions, material choices, and finishes, are correct before finalising the purchase.

3. Responsibility for Specifications
Customers are fully responsible for ensuring that all measurements and specifications provided are correct at the time of order. TH Doors and Visual Door Builder is not liable for errors in customer-provided specifications. If you are uncertain about any details, we strongly advise seeking professional guidance before ordering.

4. Amendments and Cancellations
Once an order has been submitted, amendments may be possible within a limited timeframe before manufacturing begins. However, once the manufacturing process has started, changes cannot be made, and the order cannot be cancelled.

5. Pricing and Payment
All prices listed on our website are in GBP and include VAT unless stated otherwise. Payment must be made in full at the time of order placement. Orders will not be processed until payment is received.

6. Warranty and Liability
Our bespoke doors are manufactured to the highest standards. However, as all doors are made to customer specifications, we do not accept returns for custom orders. If an item arrives damaged or defective due to manufacturing faults, we will work with you to resolve the issue.